Cloud Services Back
Infra as a Service IAAS |
Software as a Service SAAS |
Platform as a Service PAAS |
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ITI Provides Cloud Services ranging from Public, Private, Hybrid and GCC cloud. The different types of Cloud services include Iaas- Infrastructure as a Service, Paas- Platform as a service and Saas- Software as a service. HCI- Hyper Converged Infrastructure technology is used in the Cloud infrastructure.
ITI provisioned Enterprise Hybrid Cloud Solution Infrastructure which has the capability for leveraging on the latest technologies in its adoption of cloud technology standards aligning to its Data Centre Business strategy.
ITI Cloud implemented solution which serves enabling Cloud adoption with a scalable and robust infrastructure with the use of commodity hardware. The design is agnostic to the underlying hardware, storage, network, operating system and hypervisor and provides a self-service and auto provision features.
ITI Cloud Brochure (804 KB, EN)
ITI Datacenter Brochure (1 MB, EN)
ITI Cloud at Glance :
- Data Loss Protection & HIPS | Antivirus
- Enterprise Backup and Recovery
- PERIMETER FIREWALL | Next Generation Firewall | Secure SD-WAN |Secure Web Gateway
- Next-Generation (NG) application delivery controller
- DDoS Scrubber
Uptime and Performance :
Based on performance indicators and measurements thereof. ITI ensures provisioning of all required cloud services, while monitoring the performance of the same, to effectively comply with the performance levels mentioned below.
- Availability 99.982% for the Virtual Machine Infrastructure.
- 24*7 Dedicated NOC Support. 4 hours’ Premium response time performance assured.
- Security, privacy and Location of the data as consistent with local legislation.
- Access and Portability to the data, Data Retrievable from provider in readable format.
- Process to identify problems and resolution expectations as per ITIL framework.
- Change Management process updates and services.
- Dispute mediation process including escalation process available.
- A Detailed SLA are available on ITI cloud management portal for all customer.
Escalation Matrix & Helpdesk
| 24x7 NOC HelpDesk : | +91-080-2506 1800 |
| Service Delivery Manager : | +91-080-2506 1801 |
| Extensions (SLA Compliance) : | +91-080-2506 1808 |
| Extensions ( Network & VPN ) : | +91-080-2506 1811 |
| Extensions ( Server & Cloud ) : | +91-080-2506 1814 |
Email : nocdc_bgp[at]itiltd[dot]co[dot]in, datacenter[at]itiltd[dot]co[dot]in
